Training and Facilitation Skills

Equipping Managers to deliver staff training

Group Training Skills:

Equipping Managers to deliver staff training, with the following outcomes:

Identifying training needs.
Understanding learning principles.
Understanding the qualities and behaviour required to be a trainer.
Analysing a task to be trained.
Planning effective training sessions around specific tasks.
Writing appropriate materials to support the training presented.
Presenting a Training Session.
Dealing with and understanding different learners.
Dealing with problems and difficult learner situations.

On-the-Job Coaching Skills:
Understanding how to effectively coach staff whilst on the job. This practical programme will cover the following:

Analyse the situation to determine appropriate training methods.
Understand the qualities and behaviour required of an on-the-job coach.
Understanding coaching principles.
Managing the coaching process whilst on-the-job.
Presenting practical on-the-job coaching sessions.
Providing effective feedback.
Setting up performance measures to ensure accountability.

Presentation Skills:
This programme focuses on presenting information professionally, either within the organisation or to clients. The programme would cover the following:

Understanding your audience.
Understanding and learning how to use different presentation methods.
Using your voice effectively.
Reviewing material content.
Giving a presentation with group feedback.
Dealing with question and answer sessions.